Check in device manager, if the printer is listed there, please delete it. Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).Then uninstall and reinstall the printer drivers at the root level by following these step by step instructions: (HP Printers - Printer Not Found During Network Driver Setup (Windows) If it continues, perform these steps:įrom this link. Then run HP print and scan doctor and check if the issue gets fixed by following instructions from this link: Then from the user guide link: restore network defaults on the printer and follow instructions from pages 101-102.and follow instructions from the section “ Step 1: Reset the printer” Please perform a hard reset on the printer from this link.I will be providing a roadmap with some troubleshooting steps to resolve the issue. Did you run print and scan doctor and check if it gets fixed?.Did you uninstall and reinstall the printer drivers at the root level?.Did this happen after a power outage or surge?.Let me gather some information for better clarity to assist you correctly: Excellent diagnosis of the issue and great analysis also made. I will be glad to assist you and let’s get right to it. I reviewed the post regarding issues with printing and not finding the printer drivers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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